Keeping You Safe and Informed

Capital Blue Cross not only wants to assure you have the best health care benefits, but also wants to be sure you have the most up to date information on important matters to protect you and your personal information. We want you to have the knowledge you need to be safe and stay well.

COVID-19

There are steps you can take to help prevent COVID-19 and to lower your risk of serious illness. Our COVID-19 FAQ has details about vaccines, testing, treatment, and more.

Member Authorization Form

Use this form to allow a family member or friend to speak with Capital Blue Cross on your behalf. You can print it out and mail it to the address listed on the instructions, or call the Member Services number on the back of your ID card and request the form be mailed to you.

Health Equity Questionnaire

Your answers to the health equity questionnaire will help us record your cultural and linguistic needs, share those preferences with your providers, develop more inclusive programs and services, educate our workforce, and more respectfully engage with the people and communities we serve.

As a reminder, your privacy is important to us. This optional, secure questionnaire and the information you provide will be protected through our established and tested privacy and digital security policies. This information will not be used to make any decisions about coverage or services. Come back anytime to make updates.

If you have any questions or need help with language assistance, please call the number on the back of your ID card.

Disenrollment

Disenrollment is the process to end your membership in our plan.

You can voluntarily disenroll:

• You may end your membership in our plan during the Annual enrollment period between October 15 and December 7.
• You must provide a signed written notice to Capital Blue Cross (or, if enrolled through your employer group, the employer group must provide Capital Blue Cross with the request to disenroll you).
• In certain situations, you may be eligible to end your membership during a Special Enrollment Period. For example, if you move out of the service area, if you have Medicaid, if you are eligible for “Extra Help” with paying for your Medicare prescriptions, or if we violate our contract with you. For a full list of situations or to find out if you are eligible for a Special Enrollment Period, call Medicare at 1-800-MEDICARE (800.633.4227). If you want to switch from one of our plans including prescription drug coverage to original Medicare, which does not have a prescription drug plan, contact Capital Blue Cross Customer Service, and ask to be disenrolled. Or, call Medicare at 800.633.4227, 24 hours a day, seven days a week. TTY users should call 877.486.2048.
• Note: If you disenroll from Medicare prescription drug coverage and do not have creditable prescription drug coverage, you may need to pay a late enrollment penalty if you join a Medicare drug plan later. Creditable coverage means coverage that is expected to pay at least as much as Medicare’s standard prescription drug coverage, on average.

Involuntary disenrollment:

We may end your coverage for any of the following reasons:

• If you no longer have Medicare part A or part B (or both).
• If you move out of our service area.
• If you are away from our service area for more than twelve months.
  • If you move or take a long trip, call Member Services to find out if the place you are moving or traveling to is in our plan’s service area.
  • If you become incarcerated (go to prison).
  • If you are no longer a United States citizen or lawfully present in the United States.
  • If you lie about or withhold information about other insurance you have that provides prescription drug coverage.
• If you intentionally give us incorrect information when you are enrolling in our plan and that information affects your eligibility for our plan. (We cannot make you leave our plan for this reason unless we get permission from Medicare first.)
• If you continuously behave in a way that is disruptive and makes it difficult for us to provide medical care to you and other Members in our plan. (We cannot make you leave our plan for this reason unless we get permission from Medicare first.)
• If you let someone else use your membership card to get prescription drugs. (We cannot make you leave our plan for this reason unless we get permission from Medicare first.)
  • If we end your membership because of this reason, Medicare may have your case investigated by the Inspector General.
• If you are required to pay the extra Part D amount because of your income and you do not pay it, Medicare will disenroll you from our plan and you will lose prescription drug coverage.

Identity Theft: protect yourself

This information from Medicare.gov has tips to keep your personal information safe. Remember to never share your personal information over the phone, even if you are threatened with legal action. No health organization or law enforcement agency would make these threats over the phone. You can also view this Spanish version of the article.

Medicines and You Guide

"Medicines and You” is a guide for older adults provided by the U.S. Department of Health and Human Services. There is information on how prescription and over-the-counter medication can affect you in different stages of your life. A printable chart to keep an updated list of your prescription medicines is provided.

Medicine Safety in Your Home

View this video for tips on how keep your medicine out of the hands of children. Colorful pills are not only tempting to young children but also to teenagers. Keep them safe!

Myths of Older Adult Falls

Read these top 10 myths to debunk adult falls, and get some advise on how to stay safely on your feet!